Your team
SharePoint Online
Internal users manage tickets and support processes inside your organisation’s Microsoft 365 environment.
Coming December 2026 · a companion app for Sintel Apps
A smarter helpdesk.
Built for Microsoft 365.
Sintel Helpdesk is a modern ticket management solution designed for organisations using Microsoft 365 and SharePoint. Manage support requests internally while giving your customers a simple and secure portal to create, track and manage their tickets.
Features
Helpdesk without the complexity
Everything you need to manage customer support while keeping Microsoft 365 and SharePoint at the heart of your solution.
Your Microsoft 365 environment
Run your internal helpdesk within your existing SharePoint Online environment and keep your support processes connected to Microsoft 365.
Customer portal
Give external customers a dedicated portal where they can submit new tickets, review their requests and communicate with your support team.
Simple OTP access
External users can securely access the customer portal using one-time passcode authentication, without requiring access to your Microsoft 365 tenant.
How it fits together
Built around the way you already work
Your support team works within Microsoft 365 while your customers get a simple external experience designed specifically for support.
Your customers
Sintel Helpdesk Portal
External users securely create and manage their tickets through a dedicated customer-facing portal.
Customer portal
Your own customer helpdesk portal
Give your customers a dedicated online destination for support without adding them to your Microsoft 365 environment.
- Customers open your portal.
- They authenticate securely using a one-time passcode.
- They access the tickets associated with their account. No Microsoft 365 account is required.
Sintel Helpdesk is coming soon.
We’re building a simpler way to deliver customer support with Microsoft 365 and SharePoint. Release planned for December 2026.
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